PPGFQM Strategic Planning for the next 4 years was based on SWOT analysis presented in the matrix below (Table I). Thus, it was possible to assess the strengths, the weaknesses, the opportunities and the threats to the growth of the Program. Having this diagnosis at hand, objectives were proposed, along with actions to be taken by PPGFQM, in order to reach them by 2024. Performance indicators and goals to be reached were also put forward in the planning. (Table 2).
Table 1. PPGFQM SWOT Analysis:
Table 2. Goals to be reached by PPGFQM: